System Sensor has received concerns from customers regarding issues with installation and product performance of the L-Series AV notification appliances and has placed a temporary hold on specific speakers and speaker strobes (wall and ceiling) appliances to explore the potential areas of concern. We are working directly with our customers to identify the causes of the potential concerns and have expedited the investigation to ensure minimal disruption for customers.
The safety and well-being of the end-users of our products and our dealer network are our top priority and these precautionary measures have been put in place to ensure that we better understand the causes of the potential concerns. If you are not having installation issues and the appropriate steps are being taken, including the steps outlined in the product manuals and the Important Assembly Information (I56-6556-001) document, the product can continue to be installed. The shipment hold is in place out of an abundance of caution and actions that are being taken to expedite release of the product and ensure minimal disruption for our customers.
To see the full list of affected models and view the Important Assembly Instructions view the full announcement.